Privacy Policy

The Class Concierge Limited – Privacy Policy

The Class Concierge Limited is committed to protecting and respecting your privacy.

This policy, together with our terms and conditions, sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read the following carefully to understand our practices regarding your personal data.

1. Information we may collect from you

We may collect and process the following data:

Information you provide by filling in forms on our website or by corresponding with us by phone, email or otherwise
Information provided when enquiring about our services or requesting further information
Records of correspondence if you contact us
Information you voluntarily provide when completing surveys (participation is optional)

2. IP addresses and cookies

We may collect information about your device, including IP address, operating system and browser type, for system administration and statistical analysis purposes.

Cookies are used to improve our website and deliver a better user experience. Cookies help us to:

Estimate audience size and usage patterns
Store user preferences
Improve website performance
Recognise returning visitors

You may refuse cookies by adjusting your browser settings. However, disabling cookies may limit access to certain parts of our website.

3. Where we store your personal data

By submitting your personal data, you agree to it being stored and processed by us.

We take all reasonable steps to ensure that your data is treated securely and in accordance with this privacy policy.

4. Security

We use appropriate technical and organisational measures to safeguard personal data, including:

Secure data storage systems
Restricted access to personal data
Confidentiality obligations for employees, agents and contractors

We have procedures in place to manage any suspected data breaches and will notify affected individuals and relevant regulators where legally required.

5. Your rights

You have the right to:

Request access to the personal data we hold about you
Request correction or deletion of your personal data
Object to processing for marketing purposes
Withdraw consent where applicable

You can exercise these rights at any time by contacting info@theclassconcierge.co.uk.

6. Access to information

You have the right to request a copy of the personal data we hold about you. Requests will be handled in accordance with UK GDPR. No fee is usually required unless requests are excessive or unfounded.

7. Changes to this privacy policy

Any changes to this policy will be posted on this page. Please review it regularly to stay informed.

Questions or requests regarding this policy should be sent to info@theclassconcierge.co.uk.

Our Mission

The Class Concierge Limited is committed to delivering a premium, transparent and stress-free vehicle sourcing and concierge service.

Our mission is to provide an exceptional customer experience by delivering outstanding service, value and results for every client we work with.